What We Promise
We will under normal circumstances fulfil all orders within 72 hours of receiving an order. We will only knowingly charge you for items despatched to you, in your agreement. If, for whatever reason, there is an error in processing your order, we will endevour to correct any such mistake as quickly as possible.

Returns
Items should be checked as soon as possible following receipt of goods. Claims will not be accepted for damages, shortages or packing errors unless they are reported within 48 hours of receipt of goods.

The decision of whether a refund is given will be made by the Customer Services Manager. The cost of any items found to be damaged in transit, unsuable, or missing will be refunded to you within 30 working days of us receiving the items back.

Order Cancellation of Goods following delivery*
If you wish to cancel an order for any non-perishable item you are very welcome to return them to us within 7 working days from the day after the day that you receive the goods. Items will only be accepted if they are a) unused and b) in the same good condition that they were delivered in. You will be liable for the return costs of delivery and a full refund for the goods will be made to you within 30 days of cancellation less the original delivery charge.

*This complies with the new European Directive on distance selling which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000.

Complaints Procedure
Any query or complaint will be dealt with immediately. It will be acknowledged within 24hours and resolved within this time frame whenever possible, but not longer than 5 working days. To email our customer service department, please use the Contact Us link at the top of this page. To telephone us, please call +44 (0)1737 852222.


Force Majeure
No liability will be accepted by TW Hosting Limited/TimeStyle Watches for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in supplies or to any cause whatsoever beyond our control.



Value Added Tax
Where relevant VAT is included in the price of the goods. Our VAT number is 821656924


Ordering on the Internet
Our online credit and debit card payment processing site is a secure area managed by WorldPay plc. The WorldPay Select payment gateway uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, thus protecting the cardholder. All communication between the cardholder and WorldPay is encrypted to the maximum strength supported by the cardholder ’s browser using TLS or SSL security. WorldPay's public web servers are certified by Thawte, a public Certificate Authority ensuring that cardholders can have confidence that nobody can impersonate WorldPay to obtain confidential information

We would like to reassure you that we take care of the information we collect to fulfil your order, and believe that Internet shopping using a secure server such as WorldPay’s is the safest way of placing your order.

Our rights
We reserve the right to change, modify, substitute or remove without notice any information on this website. Prices, goods and availability of products are subject to change at any time. TW Hosting Limited/TimeStyle Watches also reserves the right to withdraw its service at any time, to refuse the service to any customer and to amend these Terms & Conditions, all at any time without notice.

Applicable Law
These conditions shall be construed according to and governed by UK Laws.

None of our Terms and Conditions affect your statutory rights as a consumer.

For further information contact:
Weborama
Abbey House
Clarendon Road

Redhill
RH1 1QZ

01737 852222
Email: info@weborama.co.uk